Support

Support

The Eton customer support team is always ready to assist you with:

  • Technical issues
  • Questions
  • Troubleshooting
  • Discuss production situation
 

Preparation work

Our support team is here to help Eton Systems partners with all issues that occur. To be able to provide you with the best possible service we would ask you to take these actions before you contact the support team. With this information at hand, we will be able to help you faster and with the best results!

1.Write down the problem/question/situation as detailed as you can (Remember we can not “see” your production).    

2.Write down the actions you have taken and the result of those actions.    

3.To get the best from support, please supply as many details as possible, together with all relevant printouts, snapshots or photos. 

Your first point of contact for technical support is your local representative.

Contact support

SHANGHAI ETON SYSTEMS CO., LTD stores your personal information only for business purposes. Your information is stored for 6 months or for as long as an active business relationship exists. Only Eton Systems have access to your personal information ( service purposes in case of website/CRM maintenance). If you have any questions, please contact info@etonchina.cn.
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